Good Times in our physical studios
FAQS
Jump to:
Everything you need to know about having a good time with us
HOW DO I CREATE AN ACCOUNT AND BOOK INTO CLASSES?
We use the MindBody booking system for all account management, purchases, and bookings. It’s integrated into our website so you don’t have to slog through any annoying account making or sign ups.
If you’re an app-collector (like us!), you can download the Good Times App.
Login | Sign Up on our website
Download the Good Times Pilates App
I’VE NEVER DONE THIS BEFORE, WHERE SHOULD I START?
Firstly, welcome to the club! We want to make sure that you feel comfortable no matter your ability. So, we’ve made all of our classes open level and ready to go for any level or mood. Our clever teachers will be right by your side (but not the whole time, we promise) to make sure you feel supported.
Our recommendation? Start with the feel-good Good Moves classes to get in the flow, and explore from there.
Please know you’re always welcome to take everything at your own pace and exercises can be modified with ease. Move with your mood is our best advice!
HOW DO I GET READY FOR MY FIRST CLASS?
→ Wear something stretchy and comfortable, and please wear socks (no socks, no play).
→ BYO (water bottle, that is). We have water available but don’t currently supply cups.
→ Bring a towel (especially when attending the notorious Sweat Class!)
→ Try to avoid a massive meal 1.5 hours before class.
→ YES to change rooms and WC on site, N/A to showers.
WHAT ARE THE GOOD TIMES STUDIO COMMUNITY VIBES?
Arrive at least ten minutes before class, because empty reformers will be given to our waitlisted friends/or keen walk-ins.
Roll Call! Check in with your teacher or at reception before each class, so they can mark you as attending. Like school, but chill.
Pregnancy, dodgy knees, cramps? We want to make sure you’re comfortable so tell your teacher before class if there’s anything they need to know about your body. We respect your privacy.
Other than water and a towel, please leave all of your belongings on the shelves in the change room. We don’t want to accidentally squash your iPhone (or fresh market blooms) when we’re moving around the studio.
Give everything a go! We only invite you to move in ways that we believe every body is capable of. If it doesn’t work for you – that’s ok. Be proud you tried because we will be.
IM PREGNANT, CAN I STILL COME TO CLASS?
Congratulations! If you’ve been cleared to exercise by your doctor, you can absolutely join our group classes.
Our highly skilled teachers fully understand the guidelines around exercise during pregnancy. We have wedges to support you during class if you need and can always offer options and alternatives to accommodate you.
Check out our Pregnancy + Pilates page for more information and how movement can benefit your pregnancy journey.
NOT FEELING 100%?
While we believe in sweating stuff out, if you have cold or flu symptoms please refrain from classes until you’re well. Get some lemon and honey in some hot water, instead.
If you’re not feeling 100% in any capacity please stay at home, preferably in bed while bingeing ’00s rom-coms (our team would be doing the same).
If you have any injuries please get the all clear from your doctor before attending class.
If you have something else going on with your body, like pregnancy, then let your teacher know that you may need a little bit of TLC in your practice.
Always listen to your body and don’t be afraid to speak up (in life and in class).
IS THERE SUCH THING AS TOO MUCH PILATES?
In our (highly experienced) books, never. But make sure you do what works for your body, mind, mood and schedule.
If you’re new to pilates, then a nice 2-3 classes is a great starting point.
Once you’re as hooked as we are then you can build up to 5-6 classes per week.
To make the most out of your Good Times workouts, we suggest taking a mixture of classes to ensure you’re getting a range of fun, full-body movement.
The nitty gritty on scheduling your class in style
WHAT IF I NEED TO CANCEL OR I JUST DON’T SHOW UP?
Has your boss got you working late? Feeling a bad case of the hay fever sniffles coming on? Whatever your reason, we just ask that you cancel your class on our website, app or the MindBody app. We don't accept cancellations via email, phone or social media.
Our cancellation policies are in place to ensure that everyone has inclusive access to classes and the studio. As part of a tight-knit community of movers and shaker, we hope you can understand ☻
cANCELLATIONS:
-
Cancellations made more than 6 hours before class will get the session backLate Cancellations made less than 6 hours before class will forfeit the session.
No-Shows and absences will forfeit the session.
-
No Shows and Late Cancels will incur a $10 fee
Club Members will have 1 fee waived per calendar month
Fees are charged to the card on file 48 hours after
-
No Shows will incur a $20 fee
Late Cancels will incur a $10 fee
A Late Cancel 30 mins before class is considered a No Show and will be charged as one
Club Members will have 1 fee waived per calendar month
Fees are charged to the card on file 48 hours after
HOW DO WAITLISTS WORK?
While we wish we could have everyone in the studio, we want to make sure we preserve our intimate approach to movement. Because of this, classes can fill up quickly! You’re welcome to join our waitlist to (hopefully) nab your spot.
You’ll be notified via email and/or text if we have a place spare.
Simply say “YAY” or “NAY” to the class by responding.
We’re so excited to see you so if you don’t respond to our message, we’ll assume that you’re coming along (the system will automatically add you in).
If you don’t respond to that email or text and instead ‘late cancel’ your class (this is when class starts within 6 hours) you’ll forfeit the session as if you did attend and you may be charged a late fee.
Our cancellation policy allies to waitlisted classes too. Be sure to remove yourself from a waitlisted class if you know you cannot make it – that way, the next person has the opportunity to move up the waitlist.
Hot tip: Always jump on a waitlist, you’ll most likely get in! ☻
CAN I GET TEXTS NOTIFICATIONS AND EMAILS FROM YOU?
Of course! You can set up your account to receive automated emails and/or texts. The system will send these emails and/or texts when:
+ You get into a class from a waitlist
+ An autopay has processed or failed
+ You’re absent or Late Cancel a class
Any other important news, account, booking or operational info
You can only change your settings on our website here.
Go to My Account > Profile Info > under Personal Info click pencil icon to edit > scroll to Communication Preferences > update > save
We can’t wait to have you in our direct line and solemnly swear that we are a spam-free zone ☻
WHY CAN’T I SIGN IN TO THE GOOD TIMES PILATES APP? OR WHY CAN’T I SEE MY PASS ON YOUR APP OR WEBSITE?
If you’ve signed up and purchased via the MindBody App and want to use the Good Times App or website, you’ll be required to link your accounts.
Follow these steps.
You may have multiple accounts with us. To merge your accounts email hello@goodtimespilates.com.au.
If the steps to link accounts above don’t work, create a new account on the Good Times App or website and we’ll merge your accounts so you can view your passes and book.
HOW DO I CANCEL OR PAUSE MY CLUB MEMBERSHIP?
Vacay time? Moving to Sydney (traitor!) We get that life happens and we are here to make it work.
You can cancel or pause your Club Membership autopay contract any time you like, for as long as you like.
We need at least a week's notice to process any cancellations or holds. This ensures your payment doesn’t go through before we can action it. Trust us, we know that sucks!
Club Membership cancellation and holds can only be processed via an email to us. That’s, hello@goodtimespilates.com.au ☻
Read the full Club Membership Terms & Conditions here.
HOW DO I CHANGE MY SAVED CARD DETAILS?
You can only update your stored card details on our website here.
If you update on the MindBody App or Good Times App we will not have access to the new card details.
Go to My Account > Profile Info > scroll to Card Info > click the pencil icon to EDIT or Add New Card to ADD > Check your Country settings > Save
Why cant i book a class when i have active passes?
I PURCHASED A TEASER BUT IT’S EXPIRING AND i HAVEN’T BOOK A CLASS YET
Your purchase receipt will show an expiry of 14 days from sale date. Once you book a class, your teaser will adjust to 14 days from your first booked class. When booking your first class, make sure it is the most recent class you’d like to take. As you won’t be able to book a class if it happens before the date of your first booked class.
DO YOU HAVE GIFT VOUCHERS?
You bet we do! Beautifully designed as a perfect gift for the passionate pilates-goer in your life.
Choose between purchasing a Gift Voucher online where we can send it straight to your inbox or collect a physical Gift Card from our Fitzroy studio. We can also post it to you or your pal, no worries.
Don’t stress if you haven’t got an account with us, neither you or the lucky recipient need to have one to purchase a gift voucher.
Custom Amount Gift Vouchers can be used as credit to pay for Club Memberships, your choice of Class Pack, or merchandise in the studio. The only catch? You’ve got a good 12-months to use it up. But, we don’t really see that being a problem, TBH ☻
Redeem in-studio or contact hello@goodtimespilates.com.au with a copy of the voucher.
Good Times on the World Wide Web
FAQS
Jump Back up:
Let’s get digital, digital
HOW DO I ACCESS AND WATCH CLASSES?
You can create a Good Times Online account and access classes on your mobile, tablet, laptop, desktop or smart TV. Anywhere you have a bit of space and an Internet connection, you have a Pilates studio. Magic!
HOW DOES THE FREE TRIAL WORK?
Once you sign up for either the 30-Day or 6-Month Membership subscription, you’ll automatically receive your first 7 days free. (Insert happy dance, here).
On the 8th day, the credit or debit card you entered upon sign up will be charged the subscription amount.
I'M NEW TO PILATES, WHERE SHOULD I START?
Firstly, welcome to the club! We want to make sure that you feel comfortable no matter your ability. So, we’ve made all of our classes open level and ready to go for any level or mood. Our clever teachers will be right by your side (but not the whole time, we promise) to make sure you feel supported.
Our recommendation? Start with the feel-good Total Body classes to get in the flow, and explore from there.
Please know you’re always welcome to take everything at your own pace and exercises can be modified with ease. Move with your mood is our best advice!
Filter the timetable by Experience / Ability or Class Type to select the best class for your mood and skill.
WHAT DO I NEED TO PREPARE FOR CLASS?
You'll need the internet, space to move in, a mat, water and a towel. Maybe a plant if you’re feeling aesthetic. Babies, pets and cool aunties are also welcome! If you need anything extra, our class descriptions won’t be afraid to let you know.
If you want to level up your home studio, why not try our ‘Good Home Workouts Pack’ complete with our luxe booty band and shiny Pilates ball.
Check out the Good Times Shop.
IS THERE SUCH THING AS TOO MUCH PILATES?
In our (highly experienced) books, never. But make sure you do what works for your body, mind, mood and schedule.
If you’re new to pilates, then a nice 2-3 classes is a great starting point.
Once you’re as hooked as we are then you can build up to 5-6 classes per week.
To make the most out of your Good Times workouts, we suggest taking a mixture of classes to ensure you’re getting a range of fun, full-body movement.
HOW DO I KNOW IF I'M DOING IT RIGHT?
Our skilled teachers will always give you options! Plus, our inclusive way of teaching means you'll always be empowered to choose movements and options that feel right for you on the day.
You're in charge, always. We are here to guide you to feel (and move) your best!
I'M PREGNANT, CAN I STILL JOIN ONLINE CLASSES?
If your doctor has cleared you to exercise and you have no complications – go for it!
Simply filter our classes to find out which ones are suitable for prenatal people. The Class Description will also explain if there is any prenatal specific advice, like how many weeks you can take this class for or any modifications you could take if necessary.
If you're ever unsure or would like to chat with one of our skilled teachers, contact us. We love supporting you through your pregnancy and the health of you and your baby is our top priority.
If you'd like to know more about exercising while pregnant, read our Pregnancy + Pilates page with up-to-date resources and FAQs on how movement can support your pregnancy journey.
The nitty gritty on scheduling your class in style
WHAT IF I NEED TO CANCEL MY SUBSCRIPTION?
No sweat! You can cancel your Membership subscription at any time.
Here’s a step-by-step guide:
LOGIN > ACCOUNT > BILLING > CHANGE PLAN > CANCEL MEMBERSHIP
Your subscription will cancel at the end of the cycle.
Please note: We don’t accept cancellations via email, phone or social media.
HOW CAN I WATCH CLASSES ON MY TV?
-
From your mobile —
Open the class in a web page > Select the Apply Airplay symbol on the bottom right > Select the device to cast to.
If you're having issues, try opening the video in Safari.
From your laptop —
Open the class in Safari > Select the AirPlay symbol on the bottom right of the video > Select device to cast to.
If you're having issues, go to Apple menu > System Preferences > Display > Airplay Display > Select device to cast to + Check 'Show mirroring options in the menu bar when available — then you can select the Airplay symbol from the menu bar next time.
-
From your mobile —
Download and open the Chromecast App > Connect your Chrome Dome > Select Screen Mirror (if you have a Pro Account) OR Internet
Screen Mirroring
Check sound is ON > Tap to start mirroring > Start Broadcast > Open Class on your phone (live or recording)
Webpage / Internet
Copy the Class page link (you may need to log in) > StartSelect Tap to play
From your laptop —
Have the class open in a Chrome browser tab on your laptop > On the top right select More or the ↑ symbol to customise and control Google Chrome > Select Cast > Select Chrome Dome device
DO YOU HAVE GIFT VOUCHERS FOR GOOD TIMES ONLINE?
You bet we do! Beautifully designed as a perfect gift for the passionate pilates-goer in your life, wherever they are in the world.
Choose between purchasing a Good Times Online Gift Voucher for 1 Month, 3 Months, 6 Months or Custom amount. Purchasing this digital gift card creates a unique Gift code. The gift card recipient can enter this code at checkout to subtract the gift card value from their subscription.
This code can only be used for Good Times Online subscriptions.
